No. #81
Telescoping Effect
- Temporal Distortion of Events
The telescoping effect refers to the temporal distortion that causes recent events to seem more remote and remote events to seem more recent than they actually are. This bias can impact how users recall their experiences with a product or service, affecting feedback and satisfaction surveys.
Read more on WikipediaProduct example
Users may report issues or features as being more recent than they are, skewing product improvement priorities.
Empathy tips
Timeline Clarification
Provide clear timelines in feedback mechanisms to help users accurately place events.
Educate on Memory Bias
Inform users about the telescoping effect in surveys or feedback prompts.
Event Logging
Encourage users to log events or feedback close to the time of occurrence to minimize distortion.
Feedback Review Process
Review feedback with an understanding of potential temporal distortion in user reports.
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