No. #28
Selective Perception
- Filtering Information Based on Beliefs
Selective perception is the tendency for expectations to affect perception, meaning that people are more likely to notice things that fit into their existing beliefs and ignore things that contradict them. This can influence how users interact with and perceive product features and information.
Read more on WikipediaProduct example
Users might ignore warnings or negative reviews of a product if they have already formed a positive opinion.
Empathy tips
1
Balanced Information Presentation
Ensure that information, both positive and negative, is presented in a balanced way.
2
Encourage Critical Thinking
Promote critical thinking and skepticism in evaluating information.
3
User Education on Bias
Educate users about selective perception and its effects.
4
Facilitate Easy Access to Information
Make it easy for users to access a wide range of information about products or services.
Need an empathic partner?
Anna Lundqvist
UX Designer and AI Ethics Strategist guiding innovative product development and educational workshops
Eddy Salzmann
Design lead and team culture
enthusiast driving products and
design processes
Ola Möller
Founder of MethodKit who has a
passion for organisations and
seeing the big picture