No. #35
Naïve Cynicism
- Expecting Selfishness in Others
Naïve cynicism is the expectation that others are more self-interested than they actually are. This bias can affect stakeholder negotiations, user feedback interpretation, and team collaboration, leading to mistrust and miscommunication.
Read more on WikipediaProduct example
Assuming user feedback is solely driven by personal gain can lead to undervaluing genuine user experience concerns.
Empathy tips
1
Assume Positive Intent
Start from the assumption that feedback and interactions are well-intentioned.
2
Build Trust
Work on building trust within teams and with users to mitigate the effects of bias.
3
Diverse Perspectives
Encourage the consideration of multiple perspectives in discussions and decision-making.
4
Transparent Communication
Foster transparent communication to clarify intentions and reduce misunderstandings.
Need an empathic partner?
Anna Lundqvist
UX & AI ethics expert driving better products and smarter teams.
Eddy Salzmann
Design lead crafting seamless products and mentoring design teams.
Ola Möller
Facilitator helping organisations see the big picture and take action.