No. #35
Naïve Cynicism
- Expecting Selfishness in Others
Naïve cynicism is the expectation that others are more self-interested than they actually are. This bias can affect stakeholder negotiations, user feedback interpretation, and team collaboration, leading to mistrust and miscommunication.
Read more on WikipediaProduct example
Assuming user feedback is solely driven by personal gain can lead to undervaluing genuine user experience concerns.
Empathy tips
1
Assume Positive Intent
Start from the assumption that feedback and interactions are well-intentioned.
2
Build Trust
Work on building trust within teams and with users to mitigate the effects of bias.
3
Diverse Perspectives
Encourage the consideration of multiple perspectives in discussions and decision-making.
4
Transparent Communication
Foster transparent communication to clarify intentions and reduce misunderstandings.
Need an empathic partner?
Anna Lundqvist
UX Designer and AI Ethics Strategist guiding innovative product development and educational workshops
Eddy Salzmann
Design lead and team culture
enthusiast driving products and
design processes
Ola Möller
Founder of MethodKit who has a
passion for organisations and
seeing the big picture