No. #35

Naïve Cynicism
- Expecting Selfishness in Others

Naïve cynicism is the expectation that others are more self-interested than they actually are. This bias can affect stakeholder negotiations, user feedback interpretation, and team collaboration, leading to mistrust and miscommunication.

Read more on Wikipedia

Product example

Assuming user feedback is solely driven by personal gain can lead to undervaluing genuine user experience concerns.

Empathy tips


Assume Positive Intent

Start from the assumption that feedback and interactions are well-intentioned.


Build Trust

Work on building trust within teams and with users to mitigate the effects of bias.


Diverse Perspectives

Encourage the consideration of multiple perspectives in discussions and decision-making.


Transparent Communication

Foster transparent communication to clarify intentions and reduce misunderstandings.

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