No. #66

Mental Accounting
- Categorizing Spending Illogically

Mental accounting refers to the tendency for people to separate their money into different accounts based on a variety of subjective criteria, such as the source of the money or its intended use. This can influence how users perceive and interact with financial applications or e-commerce platforms, potentially affecting their spending behavior.

Read more on Wikipedia

Product example

Users might be more willing to spend 'bonus' money in a gaming app than their regular income, affecting in-app purchase strategies.

Empathy tips

1

Customize Budgeting Features

Offer customizable budgeting features that acknowledge users' mental accounting tendencies.

2

Educational Content

Provide educational content on financial literacy that addresses mental accounting.

3

User-Specific Recommendations

Use user data to make personalized recommendations that align with their spending habits.

4

Feedback on Spending Patterns

Give users feedback on their spending patterns to help them recognize mental accounting biases.

Need an empathic partner?

Anna Lundqvist portrait
Anna Lundqvist
UX & AI ethics expert driving better products and smarter teams.
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Eddy Salzmann
Design lead crafting seamless products and mentoring design teams.
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Ola Möller
Facilitator helping organisations see the big picture and take action.