No. #75
Illusion of Transparency
- Overestimating Others' Insight
The illusion of transparency is the tendency to overestimate how well others understand our mental states. This can affect communication in teams and with users, leading to misunderstandings about product use or feedback.
Read more on WikipediaProduct example
A product team might assume users understand all the features of an app, while users may actually find it complex and confusing.
Empathy tips
1
Clear Communication
Ensure all communications are clear and consider the potential for misunderstanding.
2
User Guides and Support
Provide comprehensive user guides and support to help clarify any ambiguities.
3
User Feedback Mechanisms
Implement mechanisms for users to provide feedback on their understanding and experience.
4
Assume Less, Ask More
In user research and testing, assume less about what users know or understand, and ask more to gain insights.
Need an empathic partner?
Anna Lundqvist
UX & AI ethics expert driving better products and smarter teams.
Eddy Salzmann
Design lead crafting seamless products and mentoring design teams.
Ola Möller
Facilitator helping organisations see the big picture and take action.