No. #75

Illusion of Transparency
- Overestimating Others' Insight

The illusion of transparency is the tendency to overestimate how well others understand our mental states. This can affect communication in teams and with users, leading to misunderstandings about product use or feedback.

Read more on Wikipedia

Product example

A product team might assume users understand all the features of an app, while users may actually find it complex and confusing.

Empathy tips


Clear Communication

Ensure all communications are clear and consider the potential for misunderstanding.


User Guides and Support

Provide comprehensive user guides and support to help clarify any ambiguities.


User Feedback Mechanisms

Implement mechanisms for users to provide feedback on their understanding and experience.


Assume Less, Ask More

In user research and testing, assume less about what users know or understand, and ask more to gain insights.

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Anna Lundqvist
UX Designer and AI Ethics Strategist guiding innovative product development and educational workshops
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Ola Möller
Founder of MethodKit who has a passion for organisations and seeing the big picture
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