No. #79
Illusion of External Agency
- Attributing Success to External Forces
The illusion of external agency is the tendency to attribute events or outcomes to external forces rather than one’s own actions. In product use, this can lead to users attributing their successes or failures with the product to the product itself rather than their use of it.
Read more on WikipediaProduct example
Users of a language learning app might attribute their progress to the app’s methodology exclusively, overlooking their own study habits.
Empathy tips
1
Highlight User Agency
Emphasize the user's role and agency in achieving outcomes with the product.
2
User Success Stories
Share user success stories that highlight personal effort and strategies.
3
Guide on Effective Use
Provide guidance on how to effectively use the product to achieve desired outcomes.
4
Reinforce Personal Effort
Reinforce the importance of personal effort in communications and within the app experience.
Need an empathic partner?
Anna Lundqvist
UX & AI ethics expert driving better products and smarter teams.
Eddy Salzmann
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Ola Möller
Facilitator helping organisations see the big picture and take action.