No. #54

Automation Bias
- Overreliance on Automated Systems

Automation bias occurs when individuals favor suggestions from automated decision-making systems over contradictory information without automation. This can affect how products are designed and used, potentially leading to overreliance on automation at the expense of human judgment.

Read more on Wikipedia

Product example

Users ignoring their own intuition or external signs of error when using GPS navigation, leading to mistakes.

Empathy tips


Balance Automation and Human Judgment

Design systems that balance automation with opportunities for human judgment.


Highlight Limits of Automation

Educate users about the limits of automation and the importance of remaining engaged.


Error Reporting Mechanisms

Implement mechanisms for users to report errors or discrepancies in automated systems.


User Training

Provide training for users on when to trust automation and when to rely on their own judgment.

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UX Designer and AI Ethics Strategist guiding innovative product development and educational workshops
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