No. #52
Argument from Fallacy
- Fallacy Fallacy
The argument from fallacy is the assumption that if an argument for some conclusion is fallacious, then the conclusion itself is false. This can affect how user feedback and criticisms are handled, dismissing valuable insights because of flawed arguments.
Read more on WikipediaProduct example
Dismissing user complaints about a feature because the complaints were poorly articulated, rather than addressing the underlying issue.
Empathy tips
Focus on Content
Focus on the content of feedback rather than the form of the argument.
Encourage Constructive Feedback
Encourage users to provide constructive feedback, offering guidance on how to do so effectively.
Training on Feedback Analysis
Train product teams to analyze feedback critically, separating valuable insights from the way they are presented.
Open Dialogue
Maintain an open dialogue with users to clarify and understand their feedback better.
Need an empathic partner?
