No. #52

Argument from Fallacy
- Fallacy Fallacy

The argument from fallacy is the assumption that if an argument for some conclusion is fallacious, then the conclusion itself is false. This can affect how user feedback and criticisms are handled, dismissing valuable insights because of flawed arguments.

Read more on Wikipedia

Product example

Dismissing user complaints about a feature because the complaints were poorly articulated, rather than addressing the underlying issue.

Empathy tips


Focus on Content

Focus on the content of feedback rather than the form of the argument.


Encourage Constructive Feedback

Encourage users to provide constructive feedback, offering guidance on how to do so effectively.


Training on Feedback Analysis

Train product teams to analyze feedback critically, separating valuable insights from the way they are presented.


Open Dialogue

Maintain an open dialogue with users to clarify and understand their feedback better.

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